Terms and Conditions
Credit Cards & Debit Cards
We accept VISA, MASTER and AMERICAN EXPRESS and all Credit Cards issued in India . You can also send funds transfer to Sparkle and Twinkle online.
COD:You can also pay through Cash On Delivery (COD) In this case you pay in Cash to the courier person while accepting the goods.
Refund of Payment
For refund of payments made using a Credit Card, Debit Card, Net Banking, please get in touch with us. We will refund once we recieve the goods in good condition. The process will take approximately 15 days.
Estimated Delivery Time: It all depend on your location. Generally it will take within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take longer to reach.
Tracking : You will receive an intimation from courier company in 24-48 hours.
Non-availability on Delivery: Our delivery service partners will attempt to deliver the package thrice before it is returned back. Please provide your mobile number in the delivery address to make it faster process.
If you no longer interested in receiving e-mail announcements from us, or you want us to remove any PII that we have collected about you, please e-mail your request to firstname.lastname@example.org.
Account and Registration
It is the user’s responsibility to keep the details of the account and password confidential and you agree to accept responsibility for all activities that occur under Your Account or Password. We are not liable to any person for any loss or damage which arises as a result of any failure by the user to protect the account details or the password.
You also agree to:
1. Provide true, accurate, current and complete information about yourself as prompted by our website during the registration process.
2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
For any returned or undelivered orders, partial or whole, the user is not eligible to avail any offer .
During other promotional Offers like Sale – Any other offers cannot be combined.
You hereby agree and confirm that the credit card details provided by you for availing of services on website will be accurate and current. The liability for use of the card fraudulently will be on you.
In case of fraudulent use of the site, we reserve the right to recover the cost of goods, collection charges and lawyers fees from person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
If we receive a cancellation and the order has not been shipped by us, we shall cancel the order and refund the amount. The orders that have already been shipped out will not be cancelled and you will have to check our return policy on those orders.
Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
While availing any of the payment method/s offered by us, we are not responsible or take no liability in respect of any loss or damage arising directly or indirectly to you out of the decline due to:
1. lack of authorization for any transaction/s,
2. or exceeding the preset limit mutually agreed by you and between your “Bank/s”,
3. or any payment issues/ transaction decline arising out of the transaction,
All payments made against the purchases/services on sparklenadtwinkle.com by you shall be in Indian Rupees acceptable by the Union of India. We do not accept any other form of currency
. Before shipping your order , we may request to provide supporting documents to establish the ownership of the payment used by you for your purchase. This is done to providing a safe online shopping environment to our users.
1. That you will use the services provided by sparkleandtwinkle.com for lawful purposes only and comply with all applicable laws and regulations while you use the Site and transacting on the Site.
2. You will provide true, accurate, complete and current information in all instances where such information is requested of you.
3. To compensate us for any extra cost incurred for re delivery in the event of a non-delivery in the first instance on account of a mistake by you (i.e. wrong name or address or any other wrong information).
4. That you using your best and prudent judgment before entering into any transaction through this Site doing so at your own risk.
5. After placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
1. Sharing any unlawful, harassing material.
2. Transmitting material that encourages conduct that results in civil liability or otherwise breaches any relevant laws, regulations or code of practice or constitutes a criminal offence.
3. Gaining unauthorized access to other computer systems and interfering with any other person’s use or enjoyment of the Site.
4. Interfering/ disrupting networks connected to the Site. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
Design details and Colours.
We have made every effort to capture high resolution good images of our products so that you see the design details and colors of our products that appear on the Site as accurately as possible. However, it will depend on your monitor; we cannot guarantee that your monitor’s display of any colour or other details will be accurate.
Once you use our site , you provide your consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site.